D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For this role we offer even full remote work!

Tasks and Responsibilities

• To assist with computer related issues as of Hardware & Software, mobile devices & similar tools
• You will be the 1^st point of contact in technical support, managing calls, tickets & direct interaction with end user
• To provide solutions for questions from employees as well as from client’s
• You shall also document the problems and create knowledge database
• Be in charge or service & user management
• You will decide about the right assignment and troubleshooting solutions
• Suggest & work on process improvement activities
• In case of complicated request or issue, our senior IT experts will discuss with you the appropriate action or solution
• Application of knowledge of overall systems and landscapes as appropriate

Requirements

• Fluent German & English (spoken & written)
• General PC literacy with willingness to learn & get deeper in IT field in time
• Bring customer-oriented approach with can-do attitude
• Good communication & negotiation skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow directions and best practices
• To have good planning and organizing skills
• You are also team player and supportive personality
• Candidates must declare Criminal record extract not older than three months

We Offer

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can apply though a variety of channels, including our website www.d-ploy.ch or by reaching our directly to our recruitment team recruiting@d-ploy.ch.